The ArTrac G4 Trouble Ticketing Plug-In is a fully integrated trouble ticketing solution for the Sierra Vista Suite, BLIP, ArTrac G4 Enterprise Management Suite (EMS), and TMN Fault Management Suite (FMS). Trouble Ticketing offers a rich set of automated tools for managing personnel, tracking trouble and repair histrionics, integrating site and equipment information, and tracking the ongoing status of trouble repair efforts.  The ArTrac G4 Trouble Ticketing System delivers the following core features:

• Available as a Plug-In for ArTrac G4 or as a stand-alone trouble ticketing system
• 100% web browser based user interface (thin client) for all user and administration screens
• Tightly integrated with the Sierra Vista Suite, BLIP, ArTrac G4 Enterprise Management Suite and  ArTrac G4 TMN Fault Management Suite - accessible from the desktop, chron, dynamic, map display screens, and alarm action menus.  Also available for the Sierra Vista Suite line of produts from Sonoran Systems.
• Uses an SQL Database (SQL Server 2000, SQL Server 7, MySQL, and Oracle databases supported)
• Designed for large scale implementation (also great for small companies too) 
• Supports automatic and manual opening of tickets from either the fault management or trouble ticketing user screens
• Can raise alarms in the alarm management screens for trouble tickets which meet conditions
• Utilizes 2-Way E-Mail notification plug-in (included) to automatically notify responsible personnel of new trouble tickets 
• No limits to concurrent tickets open
• User permissions combined with folder security settings allow personnel to view only those tickets they are responsible for
• Full site information (including equipment lists, contact phone numbers, address fields, etc...) is automatically filled in by the system
• Automatic time tracking and totalling of open tickets
• Date and time stamped history of action taken, comments, and activities on tickets
• Over 1 year of full ticket history maintained by system
• Aging and archiving of closed tickets is adjustable 
• User definable ticket types and trouble codes
• Automatically fills in equipment identifiers, versions, configuration information, service history, physical locations, revisions, etc... from site inventory database 
• Flexible triggers can be custom tailored to automatically open and close tickets
• All ticket events can be viewed on the Chronological Display Screen. All ticket events are stored in the historical event database and can be searched using tools you are already familiar with.
• Comprehensive search features allow you to view all tickets which meet the search specifications. All fields in the trouble ticket can be searched
• Fully integrated with the optional Management Reporting Suite to provide impressive high quality reports on demand, ad-hoc, and scheduled 
• Low administration requirements