A Few Screen Shots of the ArTrac G4 Trouble Ticketing Plug-In

Note: The images below have been compressed and reduced in size and quality to fit on this page. 

The Trouble Ticket Folders View

The above snap shot shows the trouble tickets folder view.  Notice that tickets are organized in folders which can be expanded to reveal their contents.  The MyTickets folder contains all tickets that have been assigned specifically to you.  The folders below organize tickets that you are permitted to view by ticket type.  Ticket types and trouble codes are created in the system by the administrator(s).

Tickets can be opened manually by anyone with permission to open tickets and can be opened automatically by the Fault Management Suite in response to "triggers" on important events.  Most of the information containted in the ticket, including site and inventory data, will be filled in automatically by the system.  The individual the ticket has been assigned to will receive an e-mailed link to the ticket or can access the ticket in the Trouble Ticket Folders screen shown above.

 A Sample Trouble Ticket

Each ticket contains all of the information that your personnel need to follow up and track the progress of issues.  The ticket layout can be customized to your specific requirements.  Notice also that trouble tickets integrate tightly with the Site Book and Inventory database. The Site Information and Inventory Information tabs are attached to the trouble ticket any time a ticket references a specific site or piece of equipment.  In this way, all site and equipment specific information is at your finger tips so you can spend your time fixing the problems rather than looking for information.

Features can be assigned on a per-user basis.  In this way, you can control who is able to view certain tickets and to what degree they can interact with a ticket (making reassignments, opening and closing of tickets, status changes, etc...).