Most OSS solutions focus on a specific area of operations support. Some OSS platforms favor fault management while others are biased more towards performance reporting. OSS systems provided by the switch vendor tend to provide support for the vendor’s hardware but lack the same quality of support for mixed technologies or adjunct equipment. In the world of OSS platforms, it often seems that what you get is what you’ve got and you can find yourself out of options when it comes to adding features, integrating with other OSS and business systems, or customizing the system to your unique needs. But you’ve made a significant investment in your OSS and a major financial commitment to its maintenance. How do you add features, integration, or customize your OSS without loosing the investment already made?