Sonoran Products
ArTrac Suite
● Fault Management
● Trouble Ticketing
● Real-Time Performance
● Management Reporting
Sierra Vista Suite
● GIS Mapping
● PSAP/E911
● Disaster Management
● Site Management
Business Intellegence
● Report Mgt
● Dashboards
● & More
Solutions
● Triple-Play Solutions
● Help Desk
● Integrated Help Desk
● Auto & Manual Trouble Tickets
● ERP/IT
○ Network Mgt.
○ SNMP Monitoring
○ Database Monitoring
Services
● Custom Reports
● Training
● Custom Software Development
Industry News
● Sonoran Systems Introduces ArTrac 4.5
● Sonoran Systems Complets SOX Complient Desktop
● Custom Software Development
Sponsor News
● Sonoran Systems Sponsors Land Rover Humanitarian Efforts
Welcome to the Sonoran Systems Knowledge Base.  This page contains links to articles which provide solutions to common technical issues related to our products.
The following articles are available at this time:
KB0001 - The Microsoft IISLockdown security utility breaks the ArTrac G4 User Interface
KB0002 - After using the Microsoft IISLockdown security utility, the ArTrac G4 Real-Time Performance Plugin no longer displays thumbnails or charts
KB0003 - The Real-Time Performance plugin does not display thumbnails or charts
KB0004 - When accessing an ArTrac G4 screen, the following error is returned: "A generic error occurred in GDI+"
KB0005 - How to identify the cause and resolve missing and hanging alarms in the ArTrac G4 Fault Management system
KB0006 - How to perform an automatic backup of the ArTrac SQL database using the SQL Enterprise Manager
KB0007 - My e-mail service provider requires authentication on their SMPT server.  How do I enable authentication for my ArTrac system?
KB0008 - What is VNC (Virtual Network Computing) and how can I install it?
KB0009 - How do I install and use the VNC Viewer?
KB0010 - How to replicate the ArTrac SQL database in disaster tolerant configurations.
KB0011 - How to enable ArTrac to automatically start after a computer system restart.
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