Sonoran Systems

Article KB0007:     7-July-2004

Problem:

Many e-mail providers require authentication when sending an SMPT message through their server.  There is no direct configuration for authentication in the ArTrac configuration screens.

Solution:

This behavior is by design.  ArTrac relies on the operating system to provide SMTP functionality.  Therefore, the operating system must be configured to authenticate with the SMTP server.  ArTrac must then be configured to "loop through" the authentication functionality established under IIS.  To configure ArTrac to utilize authentication on outbound e-mail, use the following instructions:

Step 1:

Open up the Internet Services Manager and verify that the Default SMTP Virtual Service is running. If you don’t see the service as shown below, you will need to install it through the Add/Remove Programs utility in the Control Panel. Again, make sure that the service is started.

Step 2:

Right click on the Default SMTP Virtual Service and select “Properties.” Select the “Access” tab on the Default SMTP Virtual Server Properties dialog box then click on the “Relay” button. A “Relay Restrictions” dialog box will be displayed as below:

Next, click on the “Add” button in the Relay Restrictions dialog box and add the IP Address: 127.0.0.1.

Note: Make sure that the following is correct:

• Selected: “Only the List Below”
• Unchecked: “Allow all computers which successfully authenticate...”

Step 3:

Click on the “Delivery” tab then click on the “Advanced” button. An “Advanced Delivery” dialog box will appear as below:

Add the SMTP address of the SMTP server that ADAM is to send e-mails to in the “Smart host” field.

Note: Also verify the following:

• Don’t change the “Fully-qualified domain name” field
• Unchecked: “Attempt direct delivery before sending to smart host”
• Unchecked: “Perform reverse DNS lookup on incoming messages”

Step 4:

Now click on the “Outbound Security” button. An “Outbound Security” dialog box will be displayed as below:

Select “Basic authentication” then enter the User name and password which has been assigned to the ArTrac G4 e-mail account by your service provider.

Notes:

• Don’t use the “Browse” button! It won’t enter the information correctly.
• Make sure that all other options are unselected or unchecked.

Step 5:

Open the ArTrac G4 E-Mail Plug-In Configuration screen by executing the program EmailConfig.exe in the ArTrac folder.  A configuration screen similar to that shown below will appear:

Set the SMTP Server to localhost then click on the “OK” button.

Note:

• After changing the SMTP Server, you must restart the ArTrac G4 system in order for the changes to take effect. To restart the system, open up a Command window on the ArTrac server.  From the ArTrac directory, type "TMN Stop /y <Enter>."  After the ArTrac system has been stopped, start it again by typing "TMN Start <Enter>."

Assuming that all of the information has been entered correctly, ArTrac G4 will now send e-mails to the SMTP server using authentication.  If you continue to experience this problem, contact your product support representative for further assistance.