Welcome to the Sonoran Systems Knowledge Base.  This page contains links to articles which provide solutions to common technical issues related to our products. 

The following articles are available at this time:

KB0001 - The Microsoft IISLockdown security utility breaks the ArTrac G4 User Interface

KB0002 - After using the Microsoft IISLockdown security utility, the ArTrac G4 Real-Time Performance Plugin no longer displays thumbnails or charts

KB0003 - The Real-Time Performance plugin does not display thumbnails or charts

KB0004 - When accessing an ArTrac G4 screen, the following error is returned: "A generic error occurred in GDI+"

KB0005 - How to identify the cause and resolve missing and hanging alarms in the ArTrac G4 Fault Management system

KB0006 - How to perform an automatic backup of the ArTrac SQL database using the SQL Enterprise Manager

KB0007 - My e-mail service provider requires authentication on their SMPT server.  How do I enable authentication for my ArTrac system?