Element Management and a Manager of Managers all in one package  - The ArTrac G4 TMN Fault Management Suite (FMS) can be deployed as a hierarchical management system providing a single view for multiple branch level ArTrac installations. A full distributed peer-to-peer architecture is supported where each ArTrac system can be both a branch and top level manager simultaneously. This lets you to deploy a scalable fault tolerant telecommunications and network management system that can grow with your needs.  The ArTrac G4 Fault Management Suite offers the following important features:

Key Design Features:

• Homogenous Hybrid Network Management
• Lowest administrative and "back-end" cost 
• Vendor, technology, and protocol independent
• Thin client design means that you never have to install, upgrade, or manage client software
• Fault intervention - automatically performs diagnostics on failing equipment 
• Event driven automation - can execute scripts, applications, and managed extensions in response to events
• Rapidly integrates network elements (NE) and element management systems (EMS)
• Easily adaptable to support a broad range of industry models
• Full support for managed extensions (3rd Party protocol providers and network services)
• Designed as a practical, comprehensive, and scalable solution for any size network
• Backed by Sonoran Systems' lifetime software performance guarantee
• Zero downtime maintenance design with a track-record of proven performance and reliability (better than 99.99% uptime rating)
• 100% web browser based screens with full support for Internet Explorer, Netscape, Mozilla, Opera, Konquerer, and all major browsers
• Supports AMPS, TDMA, CDMA, CDMA 2000, E911, CDMA, GSM, GPRS, EVDO, EDGE, UMTS, EVDV, C-PDS, cdmaONE, EGPRS-136 standards, TIA-553 (IS-3) standards, 1xEVDV, HRDP, HSCSD, VoIP, and all emerging 3G and 3GPP technologies
• "Follow Me" features deliver your customized views to you no matter where you login from
• Meets HIPAA regulatory security requirements
• Provides Sarbanes-Oxley (SOX), HIPAA, and GLBA monitoring to immediately alert security personnel of network security threats, suspicious network activity, and maintain audits for security audits (audit information can be stored 7 or more years)
• True high quality browser based speech synthesis with an unlimited vocabulary annunciates important events verbally so you don't have to watch the screens
• Can operate as a front end manager for existing network operation centers to reduce expansion costs, add newer network protocols, and extend the service life of existing Operations Support Systems
• Presents usage trends quickly to determine future network growth requirements  
• Root cause analysis targets primary failures and "quiets" secondary alarms
• Comprehensive historical, level, frequency, and dependency correlation on a per event basis
• Predictive technologies can determine when a network element will fail
• True soft event management identifies network elements that are still functional but fail performance thresholds
• Unattended and automatic intervention with failing network elements
• Automatically detects and learns new additions to your network
• Available in fault and disaster tolerant configurations
• Manage your network from your cell phone, pocket PC, 2-way pager, or wireless laptop
• ArTrac™ G4 knows who is responsible for which piece of equipment and when. Within seconds of a critical event, your technical staff will be notified whether in the office or on the road
• Easy to administer (no expert languages or compilers to mess with)
• Highly customizable on a per-user basis
• Enforces reliable security
• Unlimited number of users
• Ultra high-reliability crash proof software design
• Comprehensive geographic and site maps with real-time event details
• Chronological history spanning years of data
• Dynamic displays showing network status in real-time
• Access from any major operating system (UNIX, MAC, Windows, Linux, etc...)

Extensibility Features:

• Full integration with industry standard Business Systems, including Copper Key Technologies BLIP, help desk, document repository, customer demographics, site manager, etc...
• Fully integrated with Sierra Vista Solutions Suite modules, BLIP  modules, and ArTrac G4 Data Management System
• Mainframe Access Plug-In supports server and mainframe access (browser based mainframe operator consoles, drag and drop FTP, Telnet consoles, IBM mainframe 37xx protocol consoles, VT terminal emulation, session recording, and more)*
• Real time performance monitoring of key performance indicators with 3D charts helps to maximize customer satisfaction and reduce churn*
• Powerful 3D graphical reports published on corporate web and automatically e-mailed to any address*
• Comprehensive Trouble Ticketing for managing personnel, quick response, and tracking the status of system failures*
• Supports native and 3rd party plug-ins for extensibility (many feature plug-ins to choose from us, or you can use many of your own popular add-ons easily with ArTrac )
• Broad support for industry standards allows for easy integration with element management systems already in your network

Scalability Features:

• Available in three packages
  • Tier I (Regional and National NOC configurations with local market tools)
  • Tier II (Large Market and Regional NOC configurations with local market tools)
  • Tier III (Small Market Configurations)
• Purchase what you need now, expand as desired later without cost penalty
• Distributed architecture allows for unlimited expansion and unlimited local, regional, and national user interfaces
• Unlimited rules and tables (no compilers)
• Unlimited users - no user licensing
• Thin client interface eliminates the need to distribute client applications accross a large network of users

Database Features:

• Database synchronization accross multiple platforms
• Supports SQL Server 7, SQL Server 2000, MySQL, and Oracle databases with ADO and ODBC connectivity
• Supports multiple databases (can organize rule sets into technology specific databases)
• Maintains an accurate database of all network events for a minimum of 1 year (optionally up to 7 years for HIPAA and SOX compliance)

Protocol Features:

• Connector technology allows a single network connection to use any protocol. 
• Full support for any industry standard protocol provider 
• Compliant with W3C, TMN, ITU-T Standards
• CORBA (IIOP)*
• J2EE*
• Multi-port TCP/IP Talkers and Listeners
• UDP/IP - Receives UDP datagrams from servers, routers, firewalls, and other network elements 
• Telnet - Originates and maintains telnet sessions with operations/maintenance terminals, switches, and other network elements 
• SSH (Secure Shell) for high security connectivity
• FileWatch - Intercepts data going to files on Microsoft based servers (log tailing). File tailing on Unix and other OS is fully supported too! 
• Native multi-port SysLog protocol receiver for efficient collection of server log events (most competing systems use limited 3rd party interfaces) 
• HTTP Latency polling (measures application response time of web sites and web resources) 
• ICMP polling with autodiscovery - detects routing problems, device availability, and network transport latency
• Multi-port SNMP trap receivers (Versions 1, 2C, and 3) with full support for industry standard MIBs* 
• XML
• FTP* 
• HTML
• SOAP - serialized objects (for integrating to newer management systems)
• DHTML
• WML* 
• ASN.1*
• TL-1
• SMTP
• ADO and ODBC - database interfaces for polling and populating Oracle, MS SQL, MySQL databases
• POP3 (supports POP3 polling for reception of events via e-mail)
• OSS Sender (for interfaces to other OSS and BSS systems) 
• SCADA (Supervisory Control And Data Acquisition)
• Standard and proprietary MML and EMML 
• WebDAV with full support for credentials
• Managed extension features allow for "drop-in" support for other protocols
• Broad support for legacy protocols and emulations  

Performance Features:

• Real-time response to network conditions to optimize network assurance - event to response time is < 250 ms.
• Ultra high performance event analysis engine - rated > 1 Million events per hour (on recommended hardware)
• Recognizes > 40 million event conditions in the managed network
• 100% accuracy - Three tier event analysis guarantees that events will never be "falsed" or overlooked
  • Tier 1 - Structural analysis and rule elimination
  • Tier 2 - Phrase analysis and correlation with positive verification
  • Tier 3 - User defined behaviors
    • No missed alarms
    • No "hanging" alarms
    • No misidentified alarms

* = optional feature