Trouble Ticket Application Update Enhances Users Functionality

Las Vegas, NV October 24, 2007 – Sonoran Systems Incorporated announced an update to its Trouble Ticket application ( http://www.sonoransys.com/TroubleTicketing.htm ) that integrates to their ArTrac™ Management Suite. The intuitive, web browser based trouble ticket application integrates seamlessly to the ArTrac G4 Management Suite ( http://www.sonoransys.com/FaultNData.htm ) allowing both automatic system generated ticket creation as well as manual creation of trouble tickets. The ArTrac™ Management Suite collects data from telecom and enterprise IT networks, analyzes it, and determines and highlights problems for network operators.This latest trouble ticket enhancement includes the provision for user defined fields, improved reporting, and expanded user administration capabilities.

Sonoran Systems Releases Enhanced Trouble Ticket System Integrated to the ArTrac G4 OSS and IT Enterprise Management Suite

Both companies have seen considerable success and growth in the telecommunications sector over the past several years. LW Hancock's signature product line, ArTrac G4, has captured significant market share in up-scale network management systems. Sonoran Telecom's successful product line, BLIP (Business Logistics Information Portal), has likewise captured significant market share in the business support systems segment.  In February of 2005, both companies entered into a joint development agreement to integrate their respective technologies into a seamless suite of BSS and OSS tools.  With the integration project completed and the new suite of products poised for release in 1Q, 2006, it was a natural step for the two companies to merge. "This combined technology and company expertise will provide our clients with an extraordinary breadth of OSS product functionality at unrivaled value.", said David Barnes, Sonoran Telecom's Managing Partner.  "LW Hancock and Sonoran Telecom both have exceptional products, unparalleled product support, and impressive client lists.  Merging of our technologies and bringing together the combined expertise of the two companies strategically places Sonoran Systems to compete at the very top of the pack", said LW Hancock's president, Lyle W. Hancock. 

Sonoran Systems plans to continue ongoing development and support of their BLIP and Artrac G4 product lines. "We have no plans to discontinue either product line in the future as both product lines are profitable and in the up-swing of their market life cycle," said Mr. Hancock. Sierra Vista Solution Suite is Sonoran System's newest product line that was created in the joint development project.  Built on the cutting edge technologies of BLIP and ArTrac G4, it spans both BSS and OSS functionality and will appeal to companies that desire to tie together customer services, sales and workforce management, subscriber demographics, financial analysis, network operations, network build-out, lease management, and engineering operations under one tightly integrated suite of tools. The product line achieves a new standard of integration of core business logistics.  It's user interfaces and all administration is accomplished via a 100% browser based GUI.  With a highly scalable and extensible architecture, offered in a cost effective high performance hardware package, Sierra Vista Solutions Suite is a product line that will appeal to a broad range of companies, large and small.

With an accomplished management team experienced in Business Support Systems and Operations Support Systems, an in-house team of expert software developers, and an extensive network of high profile resellers and OEM partners, Sonoran Systems brings to the industry an unmatched offering of quality 4th generation products and tools, unparalleled support, and expanded corporate services.

October 24, 2005 - ArTrac G4 Holds Up To Hurricanes Again in 2005

2005 saw fewer hurricanes for Florida than 2004.  However, hurricane Wilma was more destructive to Florida this year than the four hurricanes combined of 2004 .  This year's hurricane season was disastrous for the Northern Gulf Coast.  Our own Director of Business Development, Mr. Joe Nuzzolillo, was trapped in his condo in Ft. Lauderdale for several days and without power for weeks following Wilma.  He has some hair-raising stories to tell around the office about the roof blowing off of an adjacent building and busting out his windows and smashing though this front door (while he was inside). 

To say the least, 2005 brought tremendous hurricane damage to communications infrastructure.  All told, our customers tallied over 350 communications sites knocked out of service in Florida and the Northern Gulf Coast States.  True to its design, ArTrac G4 was there and operational through it all.  In one customer's system, ArTrac was tracking over 15,000 concurrent network element failures.  For several of our customers, ArTrac G4 was the only core operations tool still standing in the aftermath.  In all cases, ArTrac G4 provided our customers with a clear view of network failures and priorities to facilitate and coordinate recovery efforts.

Once again, ArTrac G4 demonstrates its reliability and capacity to handle extreme circumstances.  More important, it has again demonstrated how important it is to have the right tools in place for an effective disaster recovery plan.  Today, ArTrac G4 is helping the Gulf Coast States to restore communications, which in turn is helping in vital recovery efforts so that affected families can rebuild and return to a normal life.

(Photograph courtesy of NOAA)

September 21, 2004 - ArTrac G4 Holds Up To Hurricanes in Florida

Statistically, this has been one of Florida's worst years for hurricanes.  In the past six weeks, the state has been pounded by no less than three major hurricanes.  While Florida picks up the pieces, ArTrac is giving a clear picture of where the pieces lie for several wireless companies.

With two systems operating in Florida, we've had some interesting insight to the untold story of the effects that a major class hurricane has on a wireless network.  We've also had an opportunity to measure ArTrac G4's performance and reliability in the worst of conditions. 

It goes without saying that until we see the performance of the system under real conditions, our prediction of how the system will be perform is based on lab simulations that are limited in their ability to permute all of the possible variations of faults encountered in a live storm.  We have a good idea of how the product will perform but the proof is in the pudding.

The string of Florida hurricanes represent the first major storm conditions that the ArTrac G4 system has encountered since its introduction to the market.  With over 50 tower sites knocked out of service statewide (see the photograph to the left), the ArTrac systems were flooded with a major storm of alarms.  Throughout the entire barrage of storms, we are pleased to note that, true to their design, both ArTrac systems maintained 100% availability with zero down time.  Today, ArTrac is helping our customers in Florida restore service to their customers.

(Photograph courtesy of NOAA)