New Trouble Ticket Application to Enhance Operations Productivity!

February 14, 2007 (Las Vegas, NV) – Sonoran Systems Incorporated introduced an enhanced Trouble Ticket application that integrates to their ArTrac™ Management Suite. The intuitive, web browser based trouble ticket application integrates seamlessly to the ArTrac G4 Management Suite allowing both automatic system generated ticket creation as well as manual creation of trouble tickets. Automatic ticket creation is based on a simple to use rules engine that is fully tailored and customized to each clients needs. Once a ticket is created, whether system generated or manually, work flow functionality and integration to ArTracs’ Site Book data repository drives ticket assignments, revisions, escalations, and acknowledgements from creation to problem resolution and ticket closing. Combined with the ArTrac™ G4 Graphical Reports Generator, you can build a complete, fully automated, and powerful report generation platform that presents on-demand and historical data in stunning, high quality reports with 3D graphics.

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