Trouble Ticket Application Update Enhances Users Functionality!

2005 saw fewer hurricanes for Florida than 2004.  However, hurricane Wilma was more destructive to Florida this year than the four hurricanes combined of 2004 .  This year's hurricane season was disastrous for the Northern Gulf Coast.  Our own Director of Business Development, Mr. Joe Nuzzolillo, was trapped in his condo in Ft. Lauderdale for several days and without power for weeks following Wilma.  He has some hair-raising stories to tell around the office about the roof blowing off of an adjacent building and busting out his windows and smashing though this front door (while he was inside).

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To say the least, 2005 brought tremendous hurricane damage to communications infrastructure.  All told, our customers tallied over 350 communications sites knocked out of service in Florida and the Northern Gulf Coast States.  True to its design, ArTrac G4 was there and operational through it all.  In one customer's system, ArTrac was tracking over 15,000 concurrent network element failures.  For several of our customers, ArTrac G4 was the only core operations tool still standing in the aftermath.  In all cases, ArTrac G4 provided our customers with a clear view of network failures and priorities to facilitate and coordinate recovery efforts.

Once again, ArTrac G4 demonstrates its reliability and capacity to handle extreme circumstances.  More important, it has again demonstrated how important it is to have the right tools in place for an effective disaster recovery plan.  Today, ArTrac G4 is helping the Gulf Coast States to restore communications, which in turn is helping in vital recovery efforts so that affected families can rebuild and return to a normal life.

(Photograph courtesy of NOAA)