ArTrac™ G4 TMN Fault Management Suite is a fourth generation operations support system that delivers scalability, extensibility, performance and features! It provides Element Management and a Manager of Managers all in one package, and can be deployed as a hierarchical management system providing a single view for multiple branch level ArTrac installations.
Data Manager
Data Collection from any Data Source
"Data Bridge" concept
Parsing of complex data structures to extract key data
Interpretation and translation of all data types
Populates SQL Databases and manages database tables
Aggregates source data from TCP/IP streams, telnet servers, network shared file systems, mounted file systems, and FTP servers
Report Generator & Scheduler
Generates on-demand reports for up-to-the-minute viewing of important statistics
Provides full feature viewing of Crystal Reports (RPT), Adobe Portable Document Format (PDF), Excel Spreadsheets (XLS), Rich Text (RTF), Plain Text (TXT), and Word Document (DOC) reports
Schedules the execution of reports, applications developed in-house, and custom scripts
Imbed 3D Charts and Graphs in your reports
Unlimited drill-down and sub-report capabilities
+COM library of over 21 telecommunications functions for traffic calculations, data calculations, and unit conversions
Powerful and simple SQL access, database management, querying, and data manipulation
E-Mail functions for sending e-mails, attachments, etc.
Comprehensive file manipulation functions
ArTrac G4 Automation Server
Element Management and a Manager of Managers all in one package!!
Key to the profitability of your network is the tuning of your network elements to deliver the maximum performance for the least amount of capital investment and cost of service expense. If you can't monitor the key performance indicators in your network then it is guaranteed that your cost of service and customer churn rate is higher than it should be. Worse yet, you're spending profits on growth projects that may not be necessary.
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The ArTrac products provide an Operational Support System (OSS) platform that is scalable from a single network area to a hierarchical management system, offering a single view into the diverse set of networks you need to manage.
Automatically detects and learns new additions to your network.
Thin client design means that you never have to install, upgrade, or manage client software.
Contact us about our Help Desk/ Trouble Ticketing solutions.  Our help desk supports both internal and external tickets, automated ticket creation, and seamlessly integrates with all of our other products.
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